Team Member Is Overusing PTO? Ask Madeleine

Dear Madeleine, I manage a team of mostly young people, all of whom manage internal communications for a global manufacturing company. A few years ago the company went to an unlimited paid time off policy. I have read a lot about the effects of unlimited PTO, and note that the biggest risk is that people…

Hungry for Constructive Feedback? Ask Madeleine

Dear Madeleine, I get no feedback. I like my job, my boss, the team I work with, and my company. At every annual review I write my own review first and my manager adds her two cents, always pointing out ways I contribute that I hadn’t thought about or had forgotten. So I do get…

Employee Reacted Poorly to Your Feedback? Ask Madeleine

Dear Madeleine, I am a manager at a fairly new and fast growing software-as-a-service company. I have been managing people forever and nothing like this has ever happened to me. I recently gave some feedback to a new employee I’ll call LK. Despite having received step-by-step directions on a certain task, she had done it…

Traumatized by Feedback? Ask Madeleine (PART 2)

Dear Madeleine, Every time I hear the word “feedback” I have a strong, negative response. This comes from a recent experience with a manager. Going into the relationship, I had always been someone who asked for feedback. This manager, however, gave me feedback so often there was no need to ask for it. She seemed…